Privacy Policy

Welcome to Grand Maison International. We appreciate your interest in our premium serviced suites and long-term residences. Just as we value providing you with an exceptional, comfortable living experience, we are equally committed to respecting and protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our social media advertisements (such as LinkedIn Lead Forms), or inquire about our properties at Agile Bukit Bintang and Dorsett Hartamas.

This Privacy Policy is issued by Grand Maison International Sdn Bhd, Company Registration No. 202401034135 (1579983-A), the operator of Grand Maison International.

1. Information We Collect

We only collect information that is genuinely necessary to help you find your next home or premium stay. This includes:

Personal Identification Information: Name, email address, phone number, and company name (specifically when you connect with us via LinkedIn corporate housing inquiries).
Booking & Stay Preferences: Your preferred rental duration (short, medium, or long-term), specific property interests (Studio, 1-Bedroom, or 2-Bedroom configurations), and move-in dates.
Technical Data: IP address, browser type, and usage data collected via cookies to help us improve your browsing experience on our website.

2. How We Use Your Information

We are humans dealing with humans; we do not sell your data. We use the information we collect to:

Process your inquiries, property viewings, and rental bookings.
Provide personalized service recommendations based on your stay requirements.
Send you relevant updates regarding our properties, premium amenities, or exclusive offers (you can opt-out at any time).
Improve our website functionality and optimize our LinkedIn advertising campaigns.

3. How We Share Your Information

We only share your information with trusted third parties under strict confidentiality agreements, and solely for the purposes of managing your stay:

Service Providers: Property management systems, secure payment gateways, and cleaning/maintenance teams to ensure your unit is ready for you.
Legal Compliance: Only if required by Malaysian law or to protect the safety, rights, and security of Grand Maison International, our guests, and the public.

4. Data Protection

Grand Maison processes personal data in accordance with applicable Malaysian personal data protection laws. Personal data may be collected for inquiry handling, booking management, payment processing, stay coordination, identity verification, customer support, legal compliance, and service improvement.

5. Updates to This Policy

We may update this Privacy Policy from time to time to align with new legal requirements or changes in our operational services. Any updates will be posted directly on this page with a revised effective date.