Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to payments made to Grand Maison for booking fees, rental payments, reservation payments, deposits, service charges, and other stay-related charges.

Grand Maison International is operated by Grand Maison International Sdn Bhd, Company Registration No. 202401034135 (1579983-A).

2. Refund Eligibility

A refund may be considered in the following situations:

Duplicate payment
Incorrect payment amount
Overpayment
Booking cancelled by Grand Maison due to residence unavailability
Payment made for a booking that was not accepted or confirmed
Refund required under a written agreement or applicable law

3. Non-Refundable Payments

Unless otherwise stated in writing, the following may be non-refundable:

Confirmed booking fees
Administrative fees
Payment gateway or processing fees, where applicable
Rental payments for confirmed or commenced stays
Charges for services already delivered
Cancellation after confirmation, check-in, or agreement signing

4. Cancellation by Customer

If a customer wishes to cancel a booking, the customer must notify Grand Maison in writing through official email or WhatsApp.

Refund eligibility will depend on:

The type of payment made
Whether the booking has been confirmed
Whether an agreement has been signed
Whether check-in has taken place
The cancellation timing
The specific residence or package terms

5. Cancellation by Grand Maison

If Grand Maison is unable to provide the confirmed residence due to circumstances within its control, Grand Maison may offer:

Alternative residence
Rescheduled stay
Credit toward a future stay
Refund of eligible payment

6. Refund Processing Timeline

Approved refunds will be processed within 7–14 business days after confirmation of refund eligibility.

Actual receipt of funds may depend on the customer’s bank, card issuer, e-wallet provider, or payment gateway processing time.

7. Refund Method

Refunds will generally be made to the original payment method where possible.

If the original payment method is not available, Grand Maison may request bank account details for manual refund processing.

8. Contact for Refund Requests

Refund requests must be submitted to: Email: [email protected] WhatsApp / Contact: +60189565857 Company: Grand Maison International Sdn Bhd Company Registration No.: 202401034135 (1579983-A)

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Grand Maison International is operated by Grand Maison International Sdn Bhd

Company Registration No.: 202401034135 (1579983-A)